Assessor Resource

FNSPIM412
Participate in formal communication processes

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to use oral and written communication skills, in processes such as participation in formal meetings, interviews, formal performance appraisals and the associated writing tasks. These tasks are generally covered by accepted conventions within the personal injury management sector.

It applies to individuals who use specialised knowledge and well developed communication and interpersonal skills in their role to facilitate and complete requirements.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Participate in formal meetings and discussions

1.1 Follow accepted meeting procedures when participating in formal meetings

1.2 Make constructive contributions to discussion at formal meetings

1.3 Use a range of techniques to elicit information and ensure understanding of other points of view

1.4 Ensure minutes of meetings are recorded, if required, following accepted conventions

2. Take part in formal interviews

2.1 Clarify purpose of the interview and role in the interview process

2.2 Prepare for the interview by carrying out relevant research, formulating questions and writing an agenda/plan as required

2.3 Use effective listening and questioning techniques to receiving and giving information

2.4 Analyse information or outcomes of the interview

3. Write brief reports

3.1 Use accepted report writing conventions to produce report

3.2 Collect information on which to base the report

3.3 Write brief reports on workplace topics following accepted organisation and industry standards

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Participate in formal meetings and discussions

1.1 Follow accepted meeting procedures when participating in formal meetings

1.2 Make constructive contributions to discussion at formal meetings

1.3 Use a range of techniques to elicit information and ensure understanding of other points of view

1.4 Ensure minutes of meetings are recorded, if required, following accepted conventions

2. Take part in formal interviews

2.1 Clarify purpose of the interview and role in the interview process

2.2 Prepare for the interview by carrying out relevant research, formulating questions and writing an agenda/plan as required

2.3 Use effective listening and questioning techniques to receiving and giving information

2.4 Analyse information or outcomes of the interview

3. Write brief reports

3.1 Use accepted report writing conventions to produce report

3.2 Collect information on which to base the report

3.3 Write brief reports on workplace topics following accepted organisation and industry standards

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow accepted meeting procedures when participating in formal meetings 
Make constructive contributions to discussion at formal meetings 
Use a range of techniques to elicit information and ensure understanding of other points of view 
Ensure minutes of meetings are recorded, if required, following accepted conventions 
Clarify purpose of the interview and role in the interview process 
Prepare for the interview by carrying out relevant research, formulating questions and writing an agenda/plan as required 
Use effective listening and questioning techniques to receiving and giving information 
Analyse information or outcomes of the interview 
Use accepted report writing conventions to produce report 
Collect information on which to base the report 
Write brief reports on workplace topics following accepted organisation and industry standards 

Forms

Assessment Cover Sheet

FNSPIM412 - Participate in formal communication processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPIM412 - Participate in formal communication processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: